← swithAI

Support

Help & Support

swithAI is built and supported by a small team. Email is the only support channel — there is no phone line or live chat — and every message is read by a person.

Contact us

Replies usually within 2–3 business days.

Use the same address for questions, bug reports, billing problems, account deletion requests, privacy requests, and any formal notice under our Terms of Service.

Reporting a problem

The more of this you can include, the faster we can help. None of it is required — send what you have.

Please do not send passwords. We will never ask you for one.

Subscriptions & billing

Cancelling

Subscriptions can be cancelled at any time from your account settings in the app. If you cancel, you keep access through the end of the current billing period. Partial refunds are not issued for unused time.

Billing problems

For a charge you do not recognise, a failed payment, or anything else billing related, email support@getswith.com. Refunds are handled as described in our Terms of Service.

Your account & data

Deleting your account

You can request deletion of your account and all associated personal data at any time, either through the app settings or by emailing support@getswith.com. We process deletion requests within a reasonable timeframe.

Your data

You can also request a copy of the data we hold about you, or ask us to correct anything inaccurate. What we collect, and who receives it, is set out in full in our Privacy Policy.